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13.4. Editing Reservation Guest Details
To edit or add guest information such as "Registration information" or to change a guests pricing level or add-on assignments, or to add additional add-ons, you can click the "Edit" button in the "Actions" column of the "Guest List" for the guest you wish to edit as shown here:
To add assign a customer or provide guest detail on the "Guest List" click the "Edit" button for the next available spot. This will display the "Update Reservation Guest" page.
To add the new guest's name, click the "Select Person" button. Again you will be able to choose from any of the people currently in your Person Database or to "Create a New Person" if this guest has never been on a trip with you before.
Notice you can also change the pricing level assigned to this guest and fill out any of the "Reservation Registration Form" questions associated with this trip for this new guest.
If any of the fields on the "Update Reservation Guest" page are required fields you will have to complete them before you can click "Submit" otherwise Arctic will give you a warning and display all of the fields that you missed that are required.
Again, if you don't want your staff to have to answer these questions on the backend you will need to change the requirement levels for these custom fields on the "Built-in Forms" under "Reservation Member". (For more information on requirement levels and custom form fields, see the Forms Editor documentation.)
At the bottom of the form you will see checkboxes associated with any add-ons associated with the trip as shown here:
You can change the guest's add-on assignment or add any additional add-ons. Arctic also displays the cost for each optional add-on if a cost is associated.
Be aware that if you are not careful with the add-on selections and accidentally add additional items that were not originally reserved, this will affect the invoice and additional charges will apply. If you notice an invoice that was previously paid in full for a reservation that now shows a balance due, check to make sure that you have the number of add-ons correct.
You will also be able to add any other add-ons associated with the trip that were not specified when you originally created the reservation. These selections will be added to the invoice and if they have an additional cost will result in additional charges. This can result in a balance due for a previously paid in full invoice.
When you are done adding the information to the "Update Reservation Guest" page, click "Submit" to save your changes.
In the next section we will discuss how to locate existing reservations.